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Warranty

All of the new watches sold by timetales.in are guaranteed to be 100% authentic. Each watch we sell comes with a warranty, box and any included paperwork. We do not sell replica or counterfeit watches. We stand behind each and every watch we sell and provide you with customer service before and after your purchase.

Use caution if an online dealer offers watches without original box and paperwork. And why do we stress the authenticity issue? Because it is well known that replica and counterfeit watches are often sub-standard and can contain poor quality parts and even questionable materials. Play it safe and make sure you deal with a reputable watch dealer.

Refunds, Returns or Repair

www.timetales.in will only refund or credit you if the product is dead on arrival (DOA). We suggest you to make your decision carefully as we will not refund you if you have changed your mind. We follow very strict and fair business practices, we dont ship used, re-furbished watched watches to you, similarly we don’t send watches sent by you to other customers.

You have 3 business days to report your DOA item for return, You still require to send the item back to us, our team will review the item for any wear and tear signs, only after which we will be able to approve Return to your account.

Returns without our issued RA# number cannot be received.

For any Repair, you need to ship watch to us and a nominal fee of INR 2000 will be charged by our service centers.

WARRANTY CONDITIONS

1.  The warranty only covers the internal mechanism of the watch.

2.  The warranty does not cover the watch case, watch bracelet, straps, glass or battery.

3.  The warranty does not cover external damage to the watch, case, crown and the face of the watch.

4.  Damage to the mechanism of the watch due to rough use, dropping, banging etc. is not covered. Damage to the crown and mechanism due to pulling the crown too hard is also not covered. 

5. The warranty is void if the watch has been tampered with. It is fairly easy for the service center to tell if the watch is not working or damaged due to user action or if the watch has been tampered with. In such cases there will be a charge for the repair which will be assessed by the service center.

Automatic Watches

If your new automatic watch is running too fast or too slow or seems to have stopped, do not panic. An automatic watch is an investment of time and effort and unlike quartz watches (battery operated) it may take some time to start keeping good time. This is true especially for lower range automatic watches (i.e. not "chornometers"). For your watch to start keeping good time, the main spring needs to be completely wound first. The way to do that is to use a watch winder or shake and wear the watch continuously. If your watch is automatic with winding, You can initiate the watch also by turning the crown in a clockwise direction 40 to 50 times. Like most mechanical devices, a new automatic watch (or a watch that has not been used for some time) has a break-in period that lasts for about a month or so. During this time, your watch is distributing the oil around, and is breaking in its gears. You need to wear the watch or have a winder do the job. More information here:

http://www.pmwf.com/Watches/WATCHSALES03/WATCHACCESSORIES3/PMWCWatchToolStarterKit/PMWCWatchToolStarterKit.htm#regulating_watches

 There are some simple steps you can take to regulate your watch as well:

Take the watch off at night and place according to below:

1. If your watch is running slow : lay it flat with the dial up.

2. If your watch is running fast : lay the watch vertically with the crown downwards.

3. If your watch is running too fast: lay the watch vertically with the crown up.

If you watch is still running fast or slow by a large margin the most likely cause is that the mainspring may have gotten itself caught on one of the screws inside the watch. To get it freed up try this: Place the watch on your palm with the crystal down and slap the watch. If this freed up the mainspring it should start keeping good time.

For the watch to have full power reserve it has to be worn for a minimum for 8 hours a day. If you have not worn the watch for a couple of days, please initiate the watch again by rotating the crown clockwise for 30 to 40 times.

If you have given you watch time to settle and tried the above steps it should start keeping good time. You can also take the watch to a nearby watch shop and they should be able to regulate it (or free up the mainspring if it is stuck) for you for a small fee. Since automatic watches need periodic servicing to keep good time, our warranty does not cover periodic servicing of these watches. We really cannot afford to offer low prices on watches + servicing for automatic watches, so if you require servicing within the first 2 years, a nominal fee of INR 2000 is charged.